See All Categories

Learn More


GABRIEL LEE

ORDERING & SHIPPING



FOR YOUR CONVENIENCE AND SECURITY WITH TRACKING AND SHIPPING, YOU WILL BE REQUIRED TO REGISTER AT GABRIEL-LEE.COM IN ORDER TO COMPLETE YOUR ORDER.



WHILST WE MAKE EVERY EFFORT TO SHIP YOUR ORDER WITHIN THE TIMEFRAMES SUPPLIED, UNFORESEEN DELAYS IN SHIPPING DURING PEAK TRADE TIMES MAY OCCASIONALLY OCCUR. PEAK TRADE TIMES MAY INCLUDE SPECIAL PROMOTIONS, END OF SEASON SALE, AND HOLIDAY PERIODS. A FINAL SHIPPING COST WILL BE AUTOMATICALLY CALCULATED WHEN COMPLETING YOUR PURCHASE AT CHECKOUT, BASED ON THE DELIVERY LOCATION, SERVICE SELECTED. ALL SHIPPING CHARGES ARE NON-REFUNDABLE. ALL DELIVERY TIME FRAMES ARE ESTIMATIONS AND WE CANNOT BE HELD ACCOUNTABLE FOR ANY DELAYS IF YOUR PARCEL IS SUBJECT TO IMPORT AND/OR CUSTOM CLEARANCE PROCEDURES. WE CANNOT INFLUENCE THE RELEASE OF AN ITEM ONCE IT IS IN CUSTOMS DUE TO THEIR OWN INDEPENDENT PROCESSES AND PROCEDURES.



WE SHIP YOUR PACKAGE DDU ‘DUTIES AND TAXES UNPAID‘ AND WE DO NOT COLLECT THE VAT, DUTIES AND/OR TAXES AND CANNOT PREDICT WHAT YOUR PARTICULAR CHARGES MAY BE. IF YOUR ORDER DOES REQUIRE THESE ADDITIONAL CHARGES, THEY MUST BE PAID BY YOU IN ORDER FOR YOUR PACKAGE TO CLEAR CUSTOMS. CUSTOMS AUTHORITIES REQUIRE THAT WE STATE THE VALUE OF YOUR ORDER DIRECTLY ON YOUR PACKAGE(S). CUSTOMS AGENTS HAVE THE RIGHT TO RELEASE OR DENY RELEASE OF YOUR PACKAGE(S), AND IN RARE CASES, THEY MAY ALSO DELAY DELIVERY.



- DO YOU SHIP TO MY COUNTRY?

- WE CURRENTLY SHIP TO THE UK, US, CANADA, AUSTRALIA, KOREA, CHINA AND SELECTED COUNTRIES WITHIN THE EU. YOU CAN ALSO CONTACT US AT INFO@GABRIEL-LEE.COM IF YOU WOULD LIKE TO SUGGEST YOUR COUNTRY AS A SHIPPING OPTION.



- I HAVE ORDERED A PRODUCT, HOW LONG WILL IT TAKE TO ARRIVE?

- AFTER CHECKING OUT, A TRACKING NUMBER WILL BE SENT TO YOUR EMAIL FOR YOU TO TRACK YOUR ORDER.

 (APPROXIMATELY 7-10 BUSINESS DAYS)



- IS EXPRESS SHIPPING AVAILABLE?

- YES, PLEASE BE AWARE THAT EXTRA CHARGES WILL BE INCURRED.



- CAN I CHECK WHERE MY ORDER IS?

- UPON COMPLETING YOUR ORDER, A TRACKING NUMBER WILL BE EMAILED TO YOU. YOU CAN ALSO LOG INTO YOUR ACCOUNT TO TRACK YOUR ORDER.



- HOW MUCH IS SHIPPING?

- INTERNATIONAL SHIPPING IS OFFERED AT A FLAT RATE OF USD 35. FOR INTERNATIONAL ORDERS ABOVE USD 500, FREE SHIPPING IS AVAILABLE. PLEASE NOTE ALL INTERNATIONAL DELIVERY COSTS INCURRED FOR RETURNS OF NON-FAULTY ITEMS MUST BE PAID BY THE CUSTOMER.    PLEASE REFER TO OUR RETURNS AND EXCHANGES SECTION FOR MORE INFORMATION.



- WHAT DELIVERY SERVICE DO YOU USE?

- WE USE DHL, KOREA POST AND CJ.



- I HAVE RECEIVED MY ORDER AND SOMETHING IS MISSING.

- PLEASE CONTACT US THROUGH OUR CONTACT PAGE AS SOON AS POSSIBLE.



- ARE THERE ANY CUSTOMS, INTERNATIONAL TARIFF FEES OR ADDITIONAL DELIVERY COSTS?

- PLEASE BE AWARE THAT IMPORT CHARGES, DUTIES, TAXES AND FEES ARE NOT INCLUDED IN OUR SHIPPING COST. ALL INTERNATIONAL ORDERS MAY BE SUBJECT TO TAXES, CUSTOMS DUTIES AND FEES LEVIED BY THE DESTINATION COUNTRY. THE RECIPIENT OF THE SHIPMENT IS THE OFFICIAL IMPORTER IN THE DESTINATION COUNTRY AND IS RESPONSIBLE FOR ALL IMPORT FEES. CONTACT US THROUGH OUR CONTACT PAGE IF YOU HAVE FURTHER QUESTIONS.



RETURNS & EXCHANGES



WE DO NOT OFFER REFUNDS OR EXCHANGES FOR CHANGE OF MIND. ALL SALE ITEMS ARE FINAL SALE AND MAY NOT BE RETURNED. IF YOU WOULD LIKE TO RETURN OR EXCHANGE AN ITEM, PLEASE SEND US AN EMAIL AT INFO@GABRIEL-LEE.COM.



WE WILL GIVE YOU A FULL REFUND BY THE ORIGINAL PAYMENT METHOD, OR A REPLACEMENT OF THE SAME PRODUCT WITH SHIPPING PAID IF ITEMS ARE DEEMED FAULTY. ALL ITEMS MUST BE UNWORN, CLEAN WITH ALL ORIGINAL TAGS ATTACHED. ANY ITEM IN UNSUITABLE CONDITION WILL NOT BE REFUNDED AND MAY BE SENT BACK TO YOU. THE FAULTY STYLE MUST BE REPLACED WITH THE SAME STYLE, CHOOSING A DIFFERENT STYLE DUE TO CHANGE OF MIND WILL NOT BE PERMISSIBLE.



EXCHANGES ARE ONLY AVAILABLE FOR SIZE CHANGES IN THE SAME STYLE, WE WILL ONLY EXCHANGE ITEMS FOR SIZING ONE TIME. ALL DELIVERY CHARGES INCURRED FOR SIZE EXCHANGES ARE TO BE PAID BY THE CUSTOMER. PLEASE SELECT YOUR ITEMS CAREFULLY AS WE DO NOT OFFER EXCHANGES FOR CHANGE OF MIND.



IT CAN TAKE UP TO 20 DAYS FOR US TO RECEIVE YOUR RETURN DEPENDING ON YOUR LOCATION AND WHICH POSTAL SERVICE YOU USE. WE RECOMMEND YOU USE AN INSURED SHIPPING SERVICE THAT WILL PROVIDE YOU WITH A TRACKING NUMBER. ALL RETURNS REMAIN THE RESPONSIBILITY OF THE PURCHASER UNTIL RECEIVED BY US, GABRIEL LEE IS NOT RESPONSIBLE FOR LOST OR STOLEN SHIPMENTS.



WE WILL NOTIFY YOU WHEN WE RECEIVE AND APPROVE YOUR RETURN WITHIN 14 DAYS OF RECEIVING YOUR ORDER. WE WILL THEN ISSUE A REFUND BY THE SAME PAYMENT METHOD AS YOUR ORDER, OR CONFIRM AND SEND THE ITEM YOU WOULD LIKE IN EXCHANGE.



AFTER YOUR RETURN HAS BEEN PROCESSED AND APPROVED BY US, WE WILL ASK YOUR BANK TO PROCESS A REFUND. CARD REFUNDS CAN TAKE UP TO 10 WORKING DAYS DEPENDING ON YOUR BANK'S PROCESSING TIME – PLEASE NOTE THAT WE HAVE LITTLE CONTROL OVER THIS.



IF YOU NEED FURTHER ASSISTANCE AND DIRECTION, PLEASE CONTACT US THROUGH OUR CONTACT PAGE.



PAYMENT POLICY



- WHAT FORMS OF PAYMENT DO YOU ACCEPT?

- WE ACCEPT MASTERCARD, VISA, PAYPAL OR INTERNATIONAL WIRE TRANSFER, PLEASE EMAIL US AT INFO@GABRIEL-LEE.COM FOR BANK DETAILS.



- IS PAYMENT SECURE?

- YOUR SECURITY IS TAKEN SERIOUSLY. WHEN YOU ENTER YOUR PERSONAL INFORMATION ON OUR WEBSITE WE USE SECURE SOCKETS LAYER (SSL) TECHNOLOGY TO PROTECT YOUR INFORMATION AS IT IS TRANSMITTED TO US. WHERE AN ONLINE RETAILER USES SSL TECHNOLOGY, AT THE CHECKOUT THE ONLINE RETAILER SERVES AND YOUR PC ENCRYPTS EVERYTHING THAT YOU ENTER INTO YOUR COMPUTER, SUCH AS CREDIT CARD DETAILS, BILLING AND DELIVERY ADDRESS. WHEN IT IS ENCRYPTED, GENERALLY OTHER COMPUTERS ARE UNABLE TO MAKE SENSE OF IT, THEREFORE KEEPING THE INFORMATION PRIVATE WHILE IT IS BEING TRANSMITTED.




WORLD SHIPPING

PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :

GO
close